北国冰城·哈尔滨与漠河最后2团！

Last Call

旅游条款和条件 Terms And Conditions

Terms And Conditions

Customers are deemed to have read, understood and accepted the following terms and conditions.
Appointed agents shall also be known as “The Company” in the terms and conditions listed below:

  1. TOUR DEPOSIT AND BALANCE
    1. A deposit must be paid as a reservation fee. The balance of full payment must be paid within a limited period of time as informed by us, and the latest by 45 days before the date of departure. Failure to comply with this requirement may result in the cancellation of the reservation and forfeiture of the deposit.
  2. AMENDMENT CHARGES
    1. For Free Independent Traveller (FIT) Tour
      • Upon confirmation of the tour, any subsequent changes made to the reservation is subject to an amendment charge of RM50.00 per person per change.
      • No change can be made within 14 days before the date of departure.
      • Any request for changes to the tours will be subject to the conditions of the respective airlines or operators of the optional activities. Please note that changes may incur additional charges.
      • Any request from any member to return earlier or later than the group will be subject to the conditions of the respective airlines or operators of the optional activities.
      • Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.1 for FIT tour).
    2. For Group Tour
      • Upon confirmation of the tour, no changes can be made.
      • Any request from any member to return earlier or later than the group will be subject to the conditions of the respective airlines or operators of the optional activities.
      • Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.2 for Group Tour).
  3. Cancellation Fees Due to Trip Member Cancellation
    1. Any tour member withdrawing from the tour must notify us in writing via message or email. Verbal notifications will not be considered valid.
    2. If a participant cancels their booking, the Company will assess the feasibility and arrangement of any refund on a case-by-case basis (please refer to Sections 3.3, 3.4, and 3.5). All incurred expenses and any non-refundable fees charged by relevant authorities, such as flight tickets, real-name registered tickets, and other costs included in the tour package, all of which are strictly non-refundable. Additionally, an RM100 administrative fee will be charged.
    3. Cancellation Policy for Free Independent Travelers (FIT)
      • 45 days or more before departure: The travel deposit is non-refundable.
      • 22 to 44 days before departure: 70% of the travel cost is non-refundable.
      • Within 21 days before departure: 100% of the travel cost is non-refundable.
    4. Group Tour Cancellation Policy
      1. Cancellation Before Tour Formation
        • Participants who cancel before the tour is confirmed may choose to transfer the full deposit to another tour organized by us, or to request a refund of the deposit, subject to a deduction of RM100 administrative fee.
      2. Cancellation After Tour Formation
        1. Finding a Replacement

          If a participant decides to cancel after the tour is confirmed, the participant is responsible for finding a suitable replacement to take their place. The replacement participant must meet all the eligibility criteria and conditions of the tour, and provide all necessary documentation required for the booking.

          • If a replacement is not found, the following cancellation fees apply based on the time we receive the cancellation notice:
            • 45 days or more before departure: The travel deposit is non-refundable.
            • 22 to 44 days before departure: 70% of the travel cost is non-refundable.
            • Within 21 days before departure: 100% of the travel cost is non-refundable.
        2. Deductions for Incurred Costs

          If a replacement participant is successfully found, the refund amount will be calculated after deducting all incurred expenses and any non-refundable fees imposed by relevant authorities, such as flight tickets, real-name registered tickets, and other costs included will be deducted to determine the final refundable amount. After deducting all above applicable fees, may result in no balance being refundable.

      3. Private Group Cancellation

        If a replacement participant is successfully found, the refund amount will be calculatedafter deducting all incurred expenses and any non-refundable fees imposed by relevant authorities, all of which are strictly non-refundable. Additionally, an RM100 administrative fee will be deducted to determine the final refundable amount. After deducting all above applicable fees, may result in no balance being refundable.

        • If a group member cancels, reducing the group size below the required minimum for a discount, you may lose your discounted price.
        • If your roommate cancels, you may need to pay a single supplement fee and cover additional costs.

        If tour member’s visa application is rejected before departure, they may choose to withdraw from the tour and request a refund. Our company will refund a portion of the amount based on individual circumstances (refer to 3.3, 3.4, and 3.5).

  4. COMPANY CANCELLATIONS
    • In the event of unforeseen circumstances or force majeure (including but not limited to weather, tides, natural factors, transportation delays/cancellations, illness, pandemics, strikes, war, government policies, or other reasons), we reserve the right to modify, cancel, or postpone the trip at any time. Please note that refunds may not be available, or additional costs may be incurred, depending on the specific situation.
    • If cancellations occur due to internal company factors, such as not meeting the minimum number of participants for the group or unpredictable situations with the tour leader’s arrangements, we will provide a full refund. Alternatively, you may choose to switch to another trip.
  5. RESPONSIBILITIES
    1. Responsibilities of Tour Members
      • Tour members are responsible for any economic losses and additional expenses caused by delays due to weather, natural disasters, human factors, flights, transportation, road conditions, political situations, and other uncontrollable factors.
      • Tour members must possess: an international passport or other recognized travel documents with a validity of at least 6 months from the date of return to the home country;
      • Necessary visas, vaccinations, and health certificates as required by the authorities of the countries visited.
      • If any tour member is refused entry or deported by immigration authorities due to carrying illegal items, possessing improper travel documents, or other reasons, or if their behavior and activities are deemed harmful by a foreign government, the company is not responsible for any costs or compensation, nor will the tour price be refunded. Service fees and visa fees will be fully borne by the tour members.
    2. Relevant Fees and Charges
      • Service charges and visa fees levied shall be borne entirely by the tour members.
    3. Refusal Entry
      • The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by a foreign government.
  6. INSURANCE
    • Travel insurance is highly recommended for all tour members. The Company is not responsible for any personal injury, property damage, or loss during the tour unless explicitly stated.
    • Tour members are encouraged to purchase adequate insurance coverage for medical expenses, trip cancellations, luggage loss, and other contingencies.
  7. FORCE MAJEURE
    • The Company shall not be liable for delays, interruptions, or cancellations due to natural disasters, extreme weather, pandemics, war, government regulations, strikes, or other circumstances beyond our control.
    • Any additional costs incurred due to such events must be borne by the tour members.
  8. HEALTH REQUIREMENTS
    • Tour members must be physically and mentally fit to participate in the tour.
    • Tour members with medical conditions or requiring special assistance must notify the Company in advance. Failure to disclose such conditions may result in the denial of participation or inability to provide special accommodations.
  9. TRAVEL DOCUMENTS AND VISAS
    • Tour members must ensure that their passports, visas, and other required travel documents are valid for the duration of the tour.
    • The Company will provide guidance and assistance for visa applications where applicable, but the final approval is at the discretion of the respective embassy or consulate.
  10. LIABILITY AND LIMITATION
    • The Company acts as an organizer and facilitator only. It is not responsible for the acts, errors, or omissions of independent contractors such as airlines, hotels, transport operators, or guides.
    • Tour members participate at their own risk for activities that involve adventure, sports, or potential hazards.
  11. BEHAVIOR AND DISCIPLINE
    • Tour members must comply with local laws, customs, and regulations.
    • The Company reserves the right to remove any tour member from the trip whose behavior is disruptive, illegal, or endangers the safety of others. No refunds will be provided in such cases.
  12. PHOTOGRAPHY AND MEDIA
    • The Company may take photographs or videos during the tour for promotional purposes.
    • By participating in the tour, members consent to the use of such media unless they expressly request otherwise in writing.
  13. COMPLAINTS AND DISPUTES
    • Tour members must report any complaints during the tour to the local guide or Company representative immediately so that the issue can be resolved promptly.
    • Any disputes not resolved amicably shall be submitted to the jurisdiction of the courts of the Company’s registered country.
  14. AMENDMENTS TO TERMS
    • The Company reserves the right to amend these Terms and Conditions at any time. Any such amendments will apply to bookings made after the date of the change.
  15. ENTIRE AGREEMENT
    • These Terms and Conditions constitute the entire agreement between the tour members and the Company and supersede any prior agreements, understandings, or representations.

Note: Our company reserves the right to update the Terms & Conditions at any time without prior notice. Please check regularly for updates. Last updated: March 20, 2025.