冰域探秘: 踏足南极

Standard Terms And Conditions For Outbound Tours

Customers are deemed to have read, understood and accepted the following terms and conditions.
Appointed agents shall also be known as “The Company” in the terms and conditions listed below:

1. BOOKING AND PAYMENT

1.1 There are a total of four payment phases.
1.2 Deposit: $2500 USD is required to secure your reservation.
1.3 Final Payment: The remaining balance must be paid by 1st November 2025.
1.4 Payments is to be made via bank transfer in MYR, calculated based on the latest USD to MYR exchange rate ( an surcharge of 5% for overseas bank fee if any)
1.5 Bookings are confirmed only when all required payments and documents are submitted.

2. CANCELLATION POLICY

2.1 Before 31st March (23:59 Malaysia time): A $100 USD administrative fee will be charged for cancellations.
2.2 1st April to 30th June (00:00–23:59 Malaysia time):
– A $1000 USD penalty will apply for cancellations.
– If a replacement is found, only a $100 USD administrative fee will be charged.
2.3 From 1st July onwards:
• All payments made previously are non-refundable.
• No replacements will be accepted.

3. TIMELY PAYMENTS

3.1 All payments must be made on time.
3.2 Bucket List reserves the right to cancel bookings if payments are not received by the specified due dates.
3.3 Standard cancellation penalties will apply to any bookings canceled due to late payments or incomplete documentation.

4. COMPANY CANCELLATIONS

• • In the event of unforeseen circumstances or uncontrollable/force majeure events (including but not limited to weather, tides, natural factors, traffic delays/cancellations, illness, pandemics, strikes, wars, or other reasons), we reserve the right to change/cancel the itinerary or postpone the trip at any time. Please note that refunds may not be available, or additional costs may be incurred, which will be determined after the trip.

  • If cancellations occur due to internal company factors, such as not meeting the minimum number of participants for the group or unpredictable situations with the tour leader’s arrangements, we will provide a full refund. Alternatively, you may choose to switch to another trip.

5.  RESPONSIBILITIES

5.1  Responsibilities of Tour Members

• • Tour members are responsible for any economic losses and additional expenses caused by delays due to weather, natural disasters, human factors, flights, transportation, road conditions, political situations, and other uncontrollable factors.

  • Tour members must possess: an international passport or other recognized travel documents with a validity of at least 6 months from the date of return to the home country;

  • Necessary visas, vaccinations, and health certificates as required by the authorities of the countries visited.

  • If any tour member is refused entry or deported by immigration authorities due to carrying illegal items, possessing improper travel documents, or other reasons, or if their behavior and activities are deemed harmful by a foreign government, the company is not responsible for any costs or compensation, nor will the tour price be refunded.

  • Service fees and visa fees will be fully borne by the tour members.

5.2   Relevant Fees and Charges

• • Service charges and visa fees levied shall be borne entirely by the tour members.

5.3  Refusal Entry

• The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by a foreign government.

6. TOUR INFORMATION AND PRICES

6.1  Prices shown are current at the time of publication.

The prices are subject to change due to an increase in airfares, and other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.

6.2 Optional activities 

Optional activities not included in the tour fees do not form part of the trip or this contract. You accept that any assistance, recommendations or advice given by your group leader or local representative in arranging optional activities (including before or after a trip) does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.

For operational reasons, not all excursions listed on the tour itinerary may be available during the tour. All additional and, or optional excursions are not guaranteed to operate.

6.3 The company covenants for the following to be included in tour fare:-

6.3.1 Hotel accommodation, based on:

Twin sharing basic (2 persons to a room)
Single supplement (person staying alone-the person concerned must pay the single supplement.)

6.3.2 Meals, sightseeing, transport and other items specified as included in the itinerary.

6.3.3 Items not included in the tour fare are:
-Laundry
-Food and beverages not listed in the itinerary
-Optional activities
-Personal nature items and incidents

 
7. REFUND OF UNUSED SERVICES

No refund or reduction will be issued to any member for unused services, including airfare, accommodation, meals, sightseeing tours, transport, or any other services included in the tour fare, that are not utilized by the tour member due to personal reasons.

8.  POSSIBLE CHANGES 

Airlines schedules or local conditions may require sightseeing tours, hotels and routes to be changed. Should this occur, the company shall make alternative arrangements subject to local conditions.

9. RIGHT TO REJECT

9.1 The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour.

9.2 The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company’s sole liability shall be to refund to the tour member any money paid, less the amounts for services already utilized, and the administration and cancellation fees.

10. BAGGAGE

Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies to hand-carried baggage aboard the aircraft. Passengers are advised to check the allowance and ensure their baggage meets the size and weight requirements.

11. FLIGHT PURCHASE SERVICE

11.1 Full payment of the cost of your chosen flight booking and applicable administration fees is required at the time of booking.

11.2 It is your responsibility to review your booking confirmation and travel documents on receipt and immediately inform us of any incorrect details. The passenger name(s) on travel documents must exactly match the passport(s). We will not be liable if an airline denies boarding due to a name mismatch between passport and ticket, unless we are responsible for the error.

11.3 Any requested changes to confirmed flight bookings must be informed to us in writing immediately by the first named passenger. We will attempt to accommodate changes, but cannot guarantee meeting all requests. You will be required to pay an administration fee of per person, per change, plus any airline fees.

11.4 Our responsibility is limited to booking flights according to your instructions. We provide schedule advice but are not liable if you select alternative timings. We accept no responsibility for any booking information relayed in good faith.

11.5 Your booking is subject to the terms and conditions of the relevant airline.

11.6 We are not liable for any losses, damages, or expenses incurred due to flight delays, cancellations, or other events beyond our control.

11.7 You are fully responsible for completing your own flight check-in and staying updated on your booking status, itinerary changes, applicable baggage restrictions, and any other flight details. We cannot be held liable for any issues arising from your failure to properly complete check-in procedures or stay informed about your booking via the operating airline and due to non-compliance with airline policies and regulations.

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12. COMPLAINTS

12.1. If you have a problem or complaint during your holiday, please inform the relevant supplier (e.g. the hotel owner) and our tour leader/ representative as soon as possible. They will try to rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, you should write to us within 28 days of the end of your holiday.

12.2. In the event of a problem or complaint involving the negligence of any of our operators or drivers (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment), we cannot accept any liability if you do not report the complaint during the tour (in accordance with the procedure set out above).

12.3. We aim to respond to any complaints within 28 days, although this can sometimes take longer as we have to investigate and may need to wait for replies from suppliers or other third parties.

13.TRAVEL INSURANCE

All tour members must buy travel insurance plan that covers medical expenses, evacuation, repatriation, pre-existing conditions, and injuries, with a minimum coverage of $150,000 USD for evacuation from Antarctica.

14. MEDIA CAPTURED

Bucket List Travel & Vacations reserves the right to publish or print any photographic materials taken during the tour for advertising, promotional and other purposes, in any manner, in any and all media, now or hereafter devised, without further payment or consideration, notification or permission, unless notified otherwise by tour members.

15.  DATA PROTECTION

15.1 We collect information such as your name, contact details, payment information, travel preferences, and passport details to provide you with travel services.

15.2 We may share necessary information with airlines, hotels, and relevant authorities to facilitate your travel arrangements.

15.3 Your data may be transferred to countries outside of your jurisdiction to fulfill travel requirements. We ensure such transfers comply with data protection laws.

15.4 We retain your data as long as necessary for the purposes mentioned or as required by law.

Acknowledgment
By booking, passengers agree to these terms and acknowledge that any itinerary or service adjustments are made to ensure their safety and the overall success of the voyage.