Standard Terms And Conditions For Outbound Tours
Customers are deemed to have read, understood and accepted the following terms and conditions.
Appointed agents shall also be known as “The Company” in the terms and conditions listed below:
1. TOUR DEPOSIT AND BALANCE
A deposit must be paid as a reservation fee. The balance of full payment must be paid within a limited period of time as informed by us, and the latest by 45 days before the date of departure. Failure to comply with this requirement may result in the cancellation of the reservation and forfeiture of the deposit.
2. AMENDMENT CHARGES
2.1 For Free Independent Traveller (FIT) Tour
Upon confirmation of the tour, any subsequent changes made to the reservation is subject to an amendment charge of RM50.00 per person per change.
No change can be made within 14 days before the date of departure.
2.2 For Group Tour
Upon confirmation of the tour, no changes can be made.
Any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines or operators of the optional activities.
Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.2- for For Group Tour).
3. CANCELLATION CHARGES FOR CANCELLATION MADE BY TOUR MEMBER
3.1 For FIT Tour Packages
3.1.1 Cancellation of reservation must be made in writing to avoid any miscommunication and misunderstanding.
3.1.2 If no replacement is found, cancellation charges apply based on when we receive notice:
– 45 days or more before the date of departure – Forfeiture of tour deposit
– 15 – 30 days before the date of departure – 50% of tour fare non-refundable
– Within 14 days before the date of departure – 100% of tour fare non-refundable
(No refund for any fees already incurred and non-refundable from other relevant authorities, e.g. domestic flight tickets, real-name certified train tickets or other tickets included in the tour fee)
3.1.3 The respective airline’s cancellation policy on special promotional fares shall apply in addition to the cancellation charges as set out in the clause above (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorsable, non-reimbursable, and non-refundable and non-reroutable. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred. However, any refund made by any airline for a cancellation made 2 working days or less before the day of travel for non-promotional fares shall be paid to the tour member less any administration charges incurred by the tour company)
3.2 For Group Tour
3.2.1 Cancellation of reservation must be made in writing to avoid any misunderstanding.
3.2.2 If you are able to find a replacement or we are able to resell your spot, you have the choice to either transfer your full deposit to another tour with us or receive a full refund of the tour fees paid minus an RM100 administrative fee.
(No refund for any fees already incurred and non-refundable from other relevant authority, e.g. domestic flight tickets, real-name certified train tickets or other tickets included in the tour fee)
3.2.3 If no replacement is found, cancellation charges apply based on when we receive notice:
45 days or more before the date of departure – Forfeiture of tour deposit
22 – 44 days before the date of departure – 70% of tour fare non-refundable
Within 21 days before the date of departure – 100% of tour fare non-refundable
(No refund for any fees already incurred and non-refundable from other relevant authorities, e.g. domestic flight tickets, real-name certified train tickets or other tickets included in the tour fee)
3.2.4 The respective airline’s cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause above (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endurable, non-reissureable, non-refundable and non-reroutable. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).
3.3 Single Supplement Room Cost Responsibility Upon Trip Cancellation
If you need to cancel your trip, resulting in your companion needing to switch from sharing a room to having a room to themselves, your companion will be required to pay the price difference for a single supplement cost.
3.4 Group Discount Impact Due to Trip Cancellation
If after your cancellation, the total number of participants falls below the minimum requirement for the group discount, your companions may lose the discount.
4. CANCELLATION BY COMPANY
In the event of unforeseen circumstances or uncontrollable/force majeure events (including but not limited to weather, tide, natural factors, traffic delays/cancellations, illness, pandemic, strikes, war, or other causes), we reserve the right to make changes to/cancel the itinerary or postpone the tour at any time. Please note refund may not be available, or extra costs may be incurred, which will be determined after the tours.
5. TRAVEL DOCUMENTS
5.1 Tour Members’ Responsibilities
A tour member must have: An international passport or other recognized travel documents which should be valid for at least 6 months from the date of return to the country of origin;
The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.
5.2 Relevant Fees and Charges
Service charges and visa fees levied shall be borne entirely by the tour members.
5.3 Refusal Entry
6. TOUR INFORMATION AND PRICES
6.1 Prices shown are current at the time of publication.
The prices are subject to change due to an increase in airfares, and other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.
6.2 Optional activities
Optional activities not included in the tour fees do not form part of the trip or this contract. You accept that any assistance, recommendations or advice given by your group leader or local representative in arranging optional activities (including before or after a trip) does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.
For operational reasons, not all excursions listed on the tour itinerary may be available during the tour. All additional and, or optional excursions are not guaranteed to operate.
7. REFUND OF UNUSED SERVICES
No refund or reduction will be issued to any member for unused services, including airfare, accommodation, meals, sightseeing tours, transport, or any other services included in the tour fare, that are not utilized by the tour member due to personal reasons.
8. POSSIBLE CHANGES
Airlines schedules or local conditions may require sightseeing tours, hotels and routes to be changed. Should this occur, the company shall make alternative arrangements subject to local conditions.
9. RIGHT TO REJECT
9.1 The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour.
9.2 The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company’s sole liability shall be to refund to the tour member any money paid, less the amounts for services already utilized, and the administration and cancellation fees.
10. BAGGAGE
Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies to hand-carried baggage aboard the aircraft. Passengers are advised to check the allowance and ensure their baggage meets the size and weight requirements.
11. FLIGHT PURCHASE SERVICE
11.1 Full payment of the cost of your chosen flight booking and applicable administration fees is required at the time of booking.
11.2 It is your responsibility to review your booking confirmation and travel documents on receipt and immediately inform us of any incorrect details. The passenger name(s) on travel documents must exactly match the passport(s). We will not be liable if an airline denies boarding due to a name mismatch between passport and ticket, unless we are responsible for the error.
11.3 Any requested changes to confirmed flight bookings must be informed to us in writing immediately by the first named passenger. We will attempt to accommodate changes, but cannot guarantee meeting all requests. You will be required to pay an administration fee of per person, per change, plus any airline fees.
11.4 Our responsibility is limited to booking flights according to your instructions. We provide schedule advice but are not liable if you select alternative timings. We accept no responsibility for any booking information relayed in good faith.
11.5 Your booking is subject to the terms and conditions of the relevant airline.
11.6 We are not liable for any losses, damages, or expenses incurred due to flight delays, cancellations, or other events beyond our control.
11.7 You are fully responsible for completing your own flight check-in and staying updated on your booking status, itinerary changes, applicable baggage restrictions, and any other flight details. We cannot be held liable for any issues arising from your failure to properly complete check-in procedures or stay informed about your booking via the operating airline and due to non-compliance with airline policies and regulations.
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12. COMPLAINTS
12.1. If you have a problem or complaint during your holiday, please inform the relevant supplier (e.g. the hotel owner) and our tour leader/ representative as soon as possible. They will try to rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, you should write to us within 28 days of the end of your holiday.
12.2. In the event of a problem or complaint involving the negligence of any of our operators or drivers (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment), we cannot accept any liability if you do not report the complaint during the tour (in accordance with the procedure set out above).
12.3. We aim to respond to any complaints within 28 days, although this can sometimes take longer as we have to investigate and may need to wait for replies from suppliers or other third parties.
13.TRAVEL INSURANCE
All tour members are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage.
14. MEDIA CAPTURED
Bucket List Travel & Vacations reserves the right to publish or print any photographic materials taken during the tour for advertising, promotional and other purposes, in any manner, in any and all media, now or hereafter devised, without further payment or consideration, notification or permission, unless notified otherwise by tour members.
15. DATA PROTECTION
15.1 We collect information such as your name, contact details, payment information, travel preferences, and passport details to provide you with travel services.
15.2 We may share necessary information with airlines, hotels, and relevant authorities to facilitate your travel arrangements.
15.3 Your data may be transferred to countries outside of your jurisdiction to fulfill travel requirements. We ensure such transfers comply with data protection laws.
15.4 We retain your data as long as necessary for the purposes mentioned or as required by law.
**The Company reserves the right to update these terms and conditions at any time without prior notice. Last update 12 April 2024.